“If you have to feed it you lost money” That was my Grand Pa’s saying, he was a cattle trader in West Texas for his entire life. Everyone is hyped about acquiring used inventory right now, snapping up cars from the public, locking in trade-ins, and grabbing off-lease gems. That’s the “ingestion” side of the […]

In the dog-eat-dog world of the automotive industry, if you’re not keeping your customers locked in and engaged, you’re leaving money on the table. This isn’t just about selling cars—it’s about building an empire of loyal customers who keep coming back, trade up, and spread the word. So, how do you make sure your dealership […]

Let’s be real—customer expectations aren’t just high; they’re sky-high. People want instant answers, complete transparency, and an experience that doesn’t make them feel like they’ve been thrown into a black hole while waiting for their car to be serviced. So, if your dealership is still relying on old-school phone calls and vague status updates, you’re […]

Listen up, because this is the game-changer most dealerships overlook. Exceptional customer service isn’t some optional perk—it’s the fuel that keeps your business running. If you want customer loyalty, repeat business, and a rock-solid reputation, you need to train your team like champions and hold them accountable like their paycheck depends on it (because it […]

Alright, buckle up because we’re about to crank this conversation into overdrive. In the cutthroat world of the automotive industry, “meh” customer service just doesn’t cut it anymore. You want loyalty? Repeat business? Raving fans who treat your dealership like it’s the holy grail of car service? Then your service advisors need to stop being […]